Diploma in Customer Support Associate

What Will You Learn?

• Effective Communication Skills : Training in verbal and written communication to interact clearly and professionally with customers.
• Customer Relationship Management (CRM) : Understanding CRM systems and techniques for building and maintaining positive customer relationships.
• Problem-Solving Techniques : Developing strategies to address customer issues effectively and efficiently.
• Conflict Resolution : Learning to manage challenging situations and handle customer complaints with empathy and professionalism.
• Product and Service Knowledge : Gaining a deep understanding of products or services to provide accurate information to customers.
• Call Handling and Etiquette : Best practices for managing inbound and outbound calls in a courteous and professional manner.
• Technical Support Basics : Training on troubleshooting common technical issues faced by customers.
• Time Management and Multitasking : Techniques to prioritize tasks and manage multiple customer interactions effectively.
• Use of Customer Support Tools : Hands-on experience with ticketing systems, live chat tools, and analytics platforms.